You never know what to expect when you don't know what is wrong with a vehicle. Mine was towed in. While it was a more costly repair than I had hoped, it was for something completely different than what I had thought.....which saved me. Had I gone with repair based on what I thought and then had to fix the real problem it would have been more expensive and exhasperating. Still have service needed, but not required to meet the current need as a 'spare' vehicle, so glad Robert made that option available. He was informative and the office was pleasant. Internet was my source and so I hope this helps others make a decision to have R&N Motors take care of their vehicles. S.Dickens